Privacy policy
Dr. Lechner website and electronic communications – Estéthique dentaire
Protecting the privacy of your personal information is important to Prisma Dentistes (the “Clinic”). This policy addresses how the Clinic intends to collect, use and disclose the personal information you may provide in connection with your use of the Clinic’s website (https://drlechner.ca/) (the “Site”) and its electronic editions, newsletters and communiqués (the “Electronic Communications”). The personal information you provide to us through the Site will be treated with diligence and in accordance with the provisions of this Policy.
By using the Site, you signify your consent to our collection, use and disclosure of your personal information in accordance with this Policy.
Information automatically collected
De-personalized information
Like many other Web sites, the Site may automatically collect certain de-identified information about Site users, such as the Internet Protocol (IP) address of your computer, the IP address of your Internet service provider, the date and time you access the Site, the Web address from which you linked directly to the Site, the operating system you are using, the sections of the Site you visit, the Web pages you read and images you view, and the documents you post to or download from the Site. De-personalized information is used for system and Site administration purposes and to improve the Site. Your de-identified information may be shared with data analysis service providers and archived for future use.
Cookies
The Site may use “cookies”, a technology that stores information on a user’s computer so that the user can be recognized on subsequent visits to the Site from that computer. The purpose of cookies is to improve the efficiency and use of the Site. You may choose to reject cookies if your browser permits, but doing so may affect your use of the Site and your ability to access certain Site features.
Your personal information
As part of your use of the Site, you may be asked to voluntarily provide certain personal information (such as your name, e-mail address, mailing address and telephone number) to enable us to communicate more easily with you or to allow you to access certain features or sections of the Site.
Privacy of personal information
Use of your personal information
The Clinic may use your personal information to communicate and correspond with you, to respond to your inquiries, or as otherwise permitted by law. In general, the Clinic will consider the fact that you have voluntarily visited the Site and have provided the Clinic with preliminary information indicating your consent for the Clinic to use such information for the purposes of tracking our communications with you and providing you with information, such as company-related electronic communications, that may be of interest or use to you.
Clinic e-mail
If you provide your e-mail address and consent, the Clinic may, from time to time, send you e-mail messages about the Clinic or any other subject that it believes may be of interest to you. You may ask the Clinic to stop sending you these messages and other information at any time by contacting rv@prismadentistes.ca.
Follow-up information
In addition, the Clinic may use de-identified information to create aggregate tracking information reports regarding Site user demographics and Site traffic patterns. Tracking information in these reports is not linked to the identity or other personal information of individual users. The Clinic may also link tracking information to personal information provided by Site users. Once such a link is made, all linked information is treated as personal information and is used and disclosed only in accordance with this Policy and as permitted by law.
Disclosure of personal information
The Clinic may disclose your personal information to government agencies that are authorized by law to obtain such information, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records or information, or to protect the rights and property of the Clinic. The Clinic may also disclose your personal information to other third parties in cases specifically provided for by law. For example, if the Clinic undergoes a merger or other reorganization, it may disclose your personal information to the organization resulting from the merger or reorganization.
Protecting your information
To protect the confidentiality of your personal information, the Clinic employs security safeguards appropriate to the sensitivity of the information. Nevertheless, due to the nature of the Internet and related technologies, security and privacy risks cannot be completely eliminated, and the Clinic cannot guarantee that your personal information will not be disclosed in a manner contrary to this Policy.
Access to your personal information
You may request access to your personal information and obtain information about the Clinic’s collection, use and disclosure of such information by contacting the Clinic at rv@prismadentistes.ca. Subject to certain exceptions prescribed by law, you will be given reasonable access to the personal information we hold about you, and you will have the right to challenge the accuracy and completeness of the information and have it amended as appropriate. You can help us maintain the accuracy of your information by notifying us of any necessary changes.
Privacy Officer
If you have any questions about our use of your personal information, please contact our Privacy Officer at rprp@groupedentaire.com.
Miscellaneous
Other websites
The Site may contain links to other Web sites or Internet resources. When you click on one of these links, you are contacting another Web site or Internet resource that may collect information about you that you voluntarily provide or that is obtained through cookies or similar techniques. The Clinic has no responsibility or liability for or control over those Web sites or other Internet resources or their collection, use and disclosure of your personal information.
Website Use Agreement
The Website Use Agreement governing your use of the Site contains important provisions regarding the disclaimer and exclusion of liability of the Clinic and third parties with respect to your use of the Site, as well as provisions regarding applicable law and exclusive jurisdiction for the resolution of any disputes arising out of such use. Each of these provisions also applies to any dispute that may arise from the application of this Policy and the collection, use and disclosure of your personal information, and has the same effect as if it had been reproduced directly in this Policy.
Previous users
If you cease to use the Site or the Clinic terminates this authorization, the Clinic may continue to use or disclose your personal information in accordance with this Policy or applicable law.
Changes to Privacy Policy
This policy may be modified by the Clinic from time to time, at its sole discretion, without prior notice or liability to you or any other person. The Clinic’s collection, use and disclosure of your personal information will be governed by the version of this Policy then in effect. New versions of this Policy will be posted on this page. By continuing to use the Site and by receiving or requesting any electronic communication subsequent to any changes to this Policy, you signify your consent to the collection, use or disclosure of your personal information in accordance with the changed Policy. It is your responsibility to ensure that you check the date of this Policy and review any changes that may have been made since the last version.
Electronic Communications – General
Electronic communications do not constitute professional advice. Electronic communications are designed to provide access to information and knowledge of general interest and are not intended to address your personal circumstances. If you are interested in an electronic communication, please do not hesitate to contact the Clinic to schedule a consultation with a professional practicing at the Clinic.
Your comments
If you have any comments or questions regarding this policy or your personal information, please contact the clinic at the following address:
Prisma Dentistes
100 Rockland Road – Suite 133,
Town of Mount Royal, Quebec H3P 2V9
514 739-0097
Or at the following e-mail address
rv@prismadentistes.ca
PROTECTION OF PERSONAL INFORMATION POLICY STATEMENT
Your privacy is important to Prisma Dentistes. That’s why we take all the necessary measures to protect the confidentiality of the personal information you entrust to us.
Whether it’s to serve you on a daily basis, when you take advantage of services offered in our dental center, or to meet our legal obligations, we need to collect, use and communicate certain personal information.
The information we collect allows us to identify you and serve you in a way that meets your expectations. It also enables us to comply with various legal and regulatory requirements.
It is our responsibility to ensure that any information we collect is handled securely.
It is in this spirit that our Privacy Policy (the “Policy”) has been developed and is applied within our dental center. This statement explains why and how we collect, process and protect your personal information by applying the provisions of our Policy.
Our Policy is based on four main principles:
- Your consent to the collection, use and disclosure of your personal information by professionals practising in our dental center;
- Our commitment to collecting only necessary personal information;
- Our responsibilities with respect to the security and confidentiality of your personal information;
- Our transparency regarding our practices and obligations in this regard.
Getting your consent
What is my consent to the collection, use and disclosure of my personal information?
By giving your consent, you authorize the treating professionals and members of the clinical team to collect, use and disclose your personal information in order to serve you and to meet their legal obligations.
This consent to the collection, use and disclosure of your personal information is necessary to serve you. In general, it remains valid for as long as you are a patient at our dental center.
Can I withdraw my consent to the processing of my personal information or refuse to provide certain information?
If you decide to withdraw your consent to the collection, use and disclosure of your personal information necessary to serve you and to meet our legal obligations, we will provide you with all the information required to explain the impact of such a decision on our provision of services.
In some cases, it may not be possible to withdraw consent at your discretion due to legal or contractual requirements.
If you refuse to allow us to collect certain personal information, we may not be able to provide you with the services you have requested.
Limiting our collection to what is necessary
What personal information is collected about me?
Personal information is information about an identifiable individual. This type of information is confidential.
The type of personal information we may collect varies according to the type of interaction with the customer. Such information may include, but is not limited to:
- First and last name
- Date of birth
- Postal address
- Email address
- Phone number
- Health information
- Financial information
* If you provide us with information about another person, you must ensure that you are authorized to do so.
If you use our website, we may also collect certain information, such as your IP address, as part of your digital interactions. For more information about the information collected through our website and our use of cookies, please see our online Privacy Policy.
IMPORTANT: We limit the collection of your information to what is necessary to help us serve you well.
How is my personal information collected?
We collect your personal information from three sources:
- When you request services offered in our dental center or communicate with us, regardless of the means of communication you use (in person at our dental center, by telephone, e-mail or, if applicable, online chat or when you complete a survey, etc.).
- When you use services offered in our dental center.
- When you browse our website or use our online services. This information may be collected via “cookies” or directly on our site or applications. For more information, please consult our online Privacy Policy.
Who has access to my personal information?
Access to your information is limited to authorized professionals and staff who require access in the performance of their duties.
Professionals and clinical teams are committed to protecting the confidentiality of the personal information they need to perform their duties. Should we need to communicate your personal information to other people, we will make sure to inform you and ask for your consent, if required.
In all cases, we ensure that security measures are in place to protect the personal information we disclose.
Ensuring the security and confidentiality of your information
Is your personal information secure?
We rigorously apply a number of organizational, physical and technical security measures, such as restricting access to physical and digital files, monitoring premises and computer systems, and training staff, to protect your personal information against unauthorized access, use and disclosure, as well as against alteration, loss and theft.
How long is my personal information kept?
We retain personal information only as long as necessary for the fulfillment of the purposes for which it was collected, or for the minimum retention periods prescribed by the laws and regulations to which we are subject. Once the retention period has expired, we ensure that your personal information is destroyed.
Can I access or request rectification of my personal information?
You may ask us to access or correct any personal information we hold about you that is inaccurate, incomplete or misleading. You can do the same if you wish to modify the information we hold on you, for example, following a change in your personal situation or a change of address. It is your responsibility to contact the clinic where you receive care to update your information.
To do so, please consult the information provided in the “How to contact us” section.
How to contact us?
Please direct any questions or requests regarding the handling of your personal information to the manager of the clinic where you are receiving care, or contact the Privacy Officer directly.
The person responsible for the protection of personal information and privacy within our organization is accountable for the practices applied in our center. You can contact her at the following address: rprp@groupedentaire.com
If applicable, please provide your name and contact information, the nature of your request, the name and address of the clinic where you are receiving care, the name of your treating professional or the person you have already contacted, and any other relevant information.